This privacy notice explains how Emma’s Hair of Surbiton looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 What information we collect about you
 How information about you will be used
 Marketing
 Employment
 How long your information will be kept for
 Where your information is kept
 Access to your information and correction
 Cookies
 Other websites
 Changes to our privacy notice
 How to contact us

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

In law, we are allowed to use personal information, including sharing it outside the salon,
only if we have a proper reason to do so, for example:
 To fulfil a contract with you ie to provide the service or treatment you have
requested and to communicate with you about your appointments
 When it is in our legitimate interest ie there is a business or commercial reason to
do so, unless this is outweighed by your rights or interests
 When you consent to it: we will always ask for your consent to hold and use health
and medical information.

We will therefore share your information with:
 Providers of our salon software system, Slick
 Suppliers of our website, Storm New Media
We have rigorous data protection and security policies in place with all our suppliers.
One of the people working in our salon is self-employed. Where software systems and
reception facilities are shared, our self-employed colleague will have access to your
We will not share your information with any other third party without your consent except
to help prevent fraud, or if required to do so by law.

We would like to send you information about products and services which may be of
interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or
giving your information to third party suppliers of products or services. If you no longer
wish to be contacted for marketing purposes, please contact Emma or the Salon Manager.

The information we collect about employees, the purposes it is used for and who it will be
shared with is set out in our employment contracts and employee handbook.

Unless you request otherwise, we will keep your information to contact you no more than
1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant
client history (eg allergy test records which we keep for 4 years) and financial transactions
(which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
See our data retention policy for further information, including employee data.

Your information is stored within the European Economic Area on secure servers provided
by Slick. Any payment transactions are encrypted. Sending information via the internet is
not completely secure, although we will do our best to protect your information and
prevent unauthorised access.

You have the right to request a copy of the personal information that we hold about you.
This will normally be free, unless we consider the request to be unfounded or excessive, in
which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Emma
or the Salon Manager on 020 8972 1585 or call in to the salon.
We want to make sure that your personal information is accurate and up-to-date. You
may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us
to delete, remove or stop using your personal information if there is no need for us to
keep it.

Cookies are text files placed on your computer to collect standard internet log information
and visitor behaviour information. This is used to track visitor use of the website and to
compile statistical reports on website activity. For further information visit or
You can set your browser not to accept cookies and the above websites tell you how to
remove cookies from your browser. However, in a few cases some of our website features
may not function as a result.
See our cookies policy on our website

We keep our privacy notice under regular review and we will place any updates on this
webpage. This privacy notice was last updated on 10 th MAY 2018

Please contact us if you have any questions about our privacy notice or information we
hold about you:
 By email:
 Or write to us at Emma’s Hair of Surbiton Ltd, 98 Alexandra Drive, Surbiton,
You also have the right to complain to the Information Commissioner’s Office. Find out on
their website how to report a concern: